attn: Gary Martin
(Hello Gary) writes about "stonewalling": in essence, holding up progress by refusing to provide essential information. He overlooks several possibilities:
Right at the top: Perhaps the stonewaller does not know the answer?
How often have you put an email aside thinking, I need time, I'm not sure, I'll look into it, I'll answer later... and the answer never comes to you.
This is not deliberate stonewalling.
Try this:
Very quickly answer. Reply, sorry, I'm not sure, I'll get back ... then give a definite date for your reply.
Or simply say, I really don't know, try asking so and so.
Either way, the asker knows that you are not stonewalling.
Alternatively: If the asker gets a lot of these I'll try-later answers: They could try asking questions that are more likely to get a good response.
To be blunt: make sure that you are asking the right questions ... of the right person.
always interesting articles, thanks,
... Nick
Dr Nick Lethbridge / Consulting Dexitroboper
half blind, half deaf, dying of cancer,
So what.
===
No comments:
Post a Comment