lunch-time lessons

A woman hurls emailed abuse at the staff of a school canteen. The canteen responds by refusing to provide meals for the woman's son. The woman provides a half-heated sorry, followed by a largely defensive "apology". The canteen does not back down. Good on them.

It provides valuable lessons to the woman: If you have a complaint, complain politely.

If you apologise, do it sincerely. Remember that you are *not* the most important person in the world.

It's also an unfortunate lesson to her son: Your mother is a fallible human being, you should set your own standards higher.

The next step: For a year, the woman can make lunch for her own son. Perhaps the home-made sandwiches will result in her son being the envy of all of his class-mates.

Perhaps the mother could also spend the year working as a volunteer in the canteen. If they would have her.

Oh, and the headline names this as a "spat". That trivialises a vicious verbal attack on staff and volunteers who are working to provide a necessary service to the school.

Nick Lethbridge    /    Consulting Dexitroboper
Agamedes Consulting    /   Problems? Solved.
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